Airnest is a furniture distribution service, designed around the principles of the circular economy. We offer a catalog of pieces carefully selected based on quality and sustainability criteria, available for purchase or rent for a duration of 1 to 36 months.
Yes. Please email pro@airnest.com to be put in touch with an advisor and take advantage of your PRO benefits.
The advantages of renting are numerous.
First, the flexibility in case you are not sure you will be staying in your home for a long period. And if you decide to stay in your home longer, you can purchase the furniture currently being rented at any time.
Next, a financial benefit. Buying furniture is expensive, time-consuming, and logistically complex. Reselling it is even more so, and we are often in a rush when moving; furniture is then often sold at a discount or thrown away. With Airnest, you will pay a fair price for your usage, nothing more.
Finally, the ecological value. What you do not wish to keep is reused as much as possible with other clients, and we thus reduce the need for the production of new furniture.
The service is available throughout France.
In the Île-de-France region, the service always includes delivery, furniture assembly, and packaging removal.
Outside of Île-de-France, delivery is possible, but we cannot always guarantee furniture assembly. For any specific requests, please write to us at hello@airnest.com.
No, this is a rental request.
Following your order, you will receive an email asking you to send us:
- your identity documents,
- your payslip
- proof of address
- bank account details (RIB)
Once these documents have been sent, our team will validate your rental request. If your rental request is not validated, your initial order will be automatically refunded.
Following the validation of your request, our team will contact you to arrange the delivery of the ordered items.
To confirm a rental request, we always require a payment card valid for the duration of the rental, as well as an identity document, a payslip (or proof of income, such as a tax notice), and proof of address for where the equipment will be installed.
A security deposit will also be required. It will be returned at the end of the rental period (except in the case of damage not resulting from normal wear and tear).
If your order is refused, due to the unavailability of certain items or because the rental request was denied, the order is cancelled and you are automatically refunded to the bank card used to pay for the order. This process generally takes a few business days.
Following the approval of your rental request, you will be asked to sign a direct debit mandate and pay the security deposit. Upon receipt of the deposit, our Customer Service team will contact you to arrange the delivery date and time slot. On the day, our expert delivery team will contact you approximately 30 minutes before arriving at your destination.
The rental period is indicated on each product page. It is generally between 1 and 36 months. If you need an item for a shorter or longer duration, please contact our customer service team.
Yes, that is entirely possible. Contact our customer service team to check product availability.
You have 4 options:
- Extend the rental period: in this case, you do not need to do anything; the subscription is tacitly renewed in 1-month periods.
- Return the furniture: write to us at hello@airnest.com to schedule a pickup date. The furniture is generally collected within one to two weeks.
- Exchange certain items: this service is free. Contact us to make this request and organize the exchange.
- Purchase some or all of the items. The purchase price offered to you is indicated on each item's product page. It depends on the length of time you have rented the items and the rent already paid.
In any case, please contact us at hello@airnest.com to inform us of your decision and coordinate any potential pickup.
Normal wear and tear of furniture (slightly stained fabrics, cat or dog hair) is included in the rental price.
However, if an item sustains more significant damage (torn or burnt fabric, broken leg, etc.), a deduction corresponding to the repair costs may be taken from the security deposit.
If the security deposit amount is insufficient to cover the cost of repairs, additional compensation may be requested from you.
If you would like to purchase a rented item permanently, please write to us at hello@airnest.com. We will make you an offer that takes into account the rent already paid.
If you move during your rental, please let us know at hello@airnest.com so that we can keep our records of the location of our items up to date. Please be careful when disassembling, transporting, and reassembling the furniture, as you are responsible for any potential damage that may occur during the move.
If you would like our team to handle moving your Airnest items, please contact us at hello@airnest.com.
Following your order, we will contact you by email or phone to arrange the delivery and installation date that suits you best. The minimum delivery time is usually 2 weeks. For any installation requests within a shorter timeframe, please contact customer service at hello@airnest.com.
Delivery and assembly are free in the Île-de-France region.
This excludes:
- residences located on the 4th floor or above without an elevator or with an unusable one, which incur a surcharge of €59 incl. VAT for both delivery and collection of the equipment.
- special requirements, in particular the removal of existing furniture or the need for an external furniture lift to get the furniture into your home. These will be invoiced before delivery and subject to your approval.
Outside of the Île-de-France region, delivery fees between €59 and €99 may apply. They are calculated at step 2 of the order confirmation process.
Our service is available in France, Belgium, and Luxembourg.
For other neighboring countries (Spain, Italy, Switzerland, the Netherlands, Germany), please do not hesitate to write to us at hello@airnest.com: we will review your request with care.
Please let us know at the time of ordering. The additional fee amount will then be communicated to you by email by our customer service team before delivery. The installation or removal will be confirmed once this amount has been accepted and paid.
We do not take back your old furniture as part of a rental, but if you wish to get rid of a piece of furniture, we encourage you to create a listing on the website of our partner Geev. The majority of donations are taken in less than 2 hours.
We accept payments by credit card and direct debit. Pre-paid cards such as Nickel accounts are not accepted.
We accept payments from major credit card providers including Visa, Mastercard, and American Express. Prepaid cards such as Nickel accounts are not accepted.
Following the delivery of the items, a monthly direct debit will be set up. By default, payments are debited on the 6th of the month. If you wish to change the debit date, please email us at hello@airnest.com.
The security deposit protects us in the event of damage caused to rented items. It is returned to you at the end of the rental period, unless there is damage that does not correspond to normal wear and tear of the furniture.
Write to us at hello@airnest.com. We will update your payment method shortly.
If the account for which you have provided a direct debit mandate is no longer active, please contact our customer service team promptly at hello@airnest.com. A link to set up a new direct debit mandate will be sent to you. Otherwise, the Company reserves the right to pass on any costs incurred due to a rejected direct debit.
