Terms and Conditions

Effective date: December 9, 2025

Article 1. Purpose

These General Terms and Conditions (hereinafter referred to as the “GTC”) establish the contractual terms applicable to any rental or purchase agreement for items concluded between any user (hereinafter referred to as the “User”) and the company CASA BONAY, a simplified joint-stock company with a share capital of €79,773, registered with the Bordeaux Trade and Companies Register under number 913 591 871, whose registered office is located at 6 rue Francis Martin, 33000 Bordeaux, duly represented by Mr. Alban LEMAIRE (hereinafter referred to as “Airnest” or “The Company”), in his capacity as Chief Executive Officer, via the website www.airnest.com (hereinafter referred to as the “Site”).

The contractual documents binding you to the Company (hereinafter referred to as the “Agreement”) are the order summary and these GTC.

Article 2. Definitions

In the context of these General Terms and Conditions, terms beginning with a capital letter, whether used in the singular or plural according to the context of their use, shall have the following meaning:

Items: refer to all furniture and household appliances offered for rental or sale by the Company. The Items may be new or refurbished.

Order: refers to the order(s) for Items for rental or purchase placed by the User with the Company.

Personal Data: refers to all personal data provided by the User that allows them to be identified or made identifiable, including information provided by the User when registering on the Site, or resulting from their use of the Site, the processing conditions of which are defined in the privacy policy accessible at the following address https://www.airnest.com/pages/politique-de-confidentialite.

Site: refers to the website accessible at www.airnest.com

User: refers to any natural or legal person benefiting from the services offered by the Company.

Article 3. Modification of the General Terms and Conditions

The Company reserves the right to modify these General Terms and Conditions at any time, in particular to take into account any legal, jurisprudential, editorial, and/or technical developments.

In the event of substantial modifications, the Company will inform Users by any means at least fifteen (15) days before they come into effect, so that they may review the modifications and accept this new version.

In any case, the User is advised to regularly consult the General Terms and Conditions available at: https://www.airnest.com/pages/conditions-generales.

The version of the General Terms and Conditions that prevails is the latest version available on the Site. The version applicable to an Order is the one in effect on the date the Order is placed.

Each new Order requires the acceptance of the General Terms and Conditions in effect by the User, which the latter acknowledges and accepts.

Article 4. Contract Formation

4.1. Conditions for concluding the contract

Any Contract is concluded exclusively on our Site. 

In order to conclude the Contract, you must: 

• Be of legal age and not subject to any legal incapacity. If this is not the case, we invite you to ask your legal representative to conclude the Contract on your behalf; 
• Be the holder of a valid email address and a postal address in Metropolitan France.

4.2. Procedure for concluding the contract

The procedure for concluding the contract includes the following steps:

4.2.1. Order

The User submits their Order according to the process in force on the Site, by selecting the chosen Item(s), the rental duration, the delivery address, and the desired quantity.

The User reads and electronically signs these T&Cs.

In the context of a rental, the minimum subscription amount is set at €49 per month including all taxes. Below this amount, the Company may refuse the User's Order.

The User proceeds with the payment of the first month's rent, it being specified that the contract will only be validly concluded after full receipt of these sums.

4.2.2. Acceptance of the Order by the Company

The Client must provide the Company with the following supporting documents to validate the rental contract:

• Identity documents (valid identity card or passport);
• Bank account details (RIB) to which the Client's main income is deposited;
• Latest payslip;
• Proof of address less than 3 months old.

The Company reserves the right to ask the client for additional supporting documents if necessary to validate the subscription to the contract.

Failure to comply with the conditions specified above means the Client will not be able to finalize their commitment to the rental contract.

The Company reserves the possibility of refusing a rental request if the required conditions are not met, particularly in the following cases:

• Failure of the initial payment
• Unavailability of all or part of the requested items
• Missing, incomplete, non-compliant supporting documents and/or documents that do not clearly identify you,
• Non-payment of rent in the context of previous contracts or the existence of a current or previous dispute 
• Acceptance criteria defined by the Company not met

The Contract is concluded only as of the sending of the order validation email by the Company.

Furthermore, and despite the acceptance of the Order by the Company, the latter reserves the right to cancel any Order if the User does not pay the additional costs related to the delivery of the Items, under the conditions specified in Article 8 of these General Terms and Conditions, or does not pay the amount of the security deposit, requested according to the methods specified in Article 6.1 of these presents. 

The User has the possibility to request additional information on the condition of the Items (new, used, or refurbished) before sending their Order. In the absence of a specific request from the User, the Company will proceed with the preparation and shipment of the Order according to the agreed terms.

The information provided by the User when placing an Order is binding. In the event of an error in the wording of the recipient's contact details, the Company cannot be held responsible for the impossibility it might face in delivering the Items. 

4.2.3. Organization of the service

The User understands and accepts that for any Order, whether it concerns a rental or a purchase of Items, the Company will contact them, by email or by telephone, in order to organize the ordered service as well as its delivery. If the User does not respond to this contact, despite the Company's attempts, within a period of 8 (eight) days, the Order will be cancelled by the Company. 

This procedure allows for the definitive validation of the Order. 

4.2.4. Availability of Items

In the event of permanent unavailability of one or more ordered Items, the Company undertakes to inform the User as soon as possible.

The User may then, at their choice, request: (i) the replacement of the unavailable Item(s) with Item(s) of equivalent quality and price, or (ii) the refund of the sum paid for the Order, this refund taking place within thirty (30) days from the receipt of the refund request.

4.2.5. Formation of the contract

The rental contract is validly and definitively formed between the Parties as of the signing of this contract. Notwithstanding the foregoing, the User understands and accepts that the rental contract will be validly and definitively formed only once the payment of the first month of rental and the payment of the security deposit have been made.

Article 5. User Obligations

The User agrees in particular to:

• Not sublet the Item or assign their rights and obligations to a third party;
• Keep the Item in the same state of quality as it was when it was made available;
• Not move the Items to another address without the Company’s prior agreement;
• Return the Item within the timeframes agreed upon in the Order and the General Terms and Conditions;
• Pay the monthly installments due for the rental of an Item for the entire duration of the rental chosen by the User. It is understood that in the event of an extension of the rental period under the conditions referred to in Article 9 hereof, the User agrees to pay the additional monthly installments.

The User declares that they are well acquainted with the Items and accept them in the condition in which they are found and will use them in accordance with the agreed use.

The User further agrees to pay all taxes and duties inherent to the rental of the Items (e.g., audiovisual license fee).

The rented Items are the property of the Company or its partners, where applicable. As such, they are unseizable by third parties, and the User does not have the right to assign, sublet, or alienate them in any way whatsoever. The User may not make any modifications to the rented Items.

Article 6. Financial Terms

6.1. Security deposit

The User shall be required to pay a security deposit, equal to 5% of the reference value of the furniture (as indicated on the Site), which will be charged to their bank account as soon as the Order is validated.

The security deposit must be paid by the User for the Order to be definitively confirmed by the Company.

The User understands and accepts that, pending receipt of the security deposit, the Order and the delivery of the Item are put on hold. Should the User fail to pay the security deposit, the Company may cancel the Order, and any sums already paid to the Company shall be returned to the User.

The security deposit may be collected and retained by the Company in the following cases:

• in full in the event of non-payment of one or more monthly installments;
• in full in the event of two late payments noted during the term of the rental, even if the monthly installments were paid subsequently;
• in full if the Item has not been returned within a period of 7 (seven) days from the scheduled end date of the rental;
• up to the amount of the repair costs for the Item if it is returned in a damaged state, if these costs are less than the amount of the security deposit;
• in full if the repair costs for the Item are greater than or equal to the amount of the security deposit, with the amount of the costs remaining in excess of the security deposit also being at the User's expense, under the conditions provided for in Article 10 hereof.

Before retaining the security deposit for cases of non-return or damage to the furniture, the User will be formally notified by email to return the Item or restore it to its original condition within a period of 72 (seventy-two) hours. Failing a positive return, the Company will retain the security deposit under the conditions specified above.

6.2. Pricing of services

The amount of the rent appears in the order summary and is expressed in euros. This rent is total and is understood to be inclusive of all taxes.

The User understands and accepts that additional fees may be requested in the following cases:

• delivery of the Items requires a facade lift,
• delivery of the Items requires the furniture to be carried up stairs for at least 3 floors (lift unavailable or unable to accommodate the Items),
• delivery of the Items is located outside the Île-de-France region.

In the cases detailed above, the User understands and accepts that if they wish to receive delivery, they must pay additional fees for the benefit of the Company.

When the duration of the rental is modified, the monthly installments are adjusted and invoiced in accordance with the stipulations of Article 10 below. The rate is adjusted to reach the total sum due.

6.3. Payment methods

6.3.1. Initial payment

Upon conclusion of the Contract and in accordance with Article 4.2, the User is required to make an initial payment by bank card representing:

• the first month of rental
• the delivery fees, and
• where applicable, the price of Purchases

It is agreed that these sums are not a down payment.

6.3.2. Invoicing and payment of rent

The billing period begins upon receipt of the Items.

Direct debit is set up between the User and the Company as soon as the order is validated. We also store the details of the bank card used during your first payment on our Site. The User may thus opt for a recurring payment on this bank card.

The first month of rental is paid by the User on the day of the order.

Starting from the second month of rental, rents are payable monthly on the 6th of each month, regardless of the start date of the rental period. For example, if the User receives delivery on January 20th, they will be charged on February 6th for the period from February 20th to March 20th.

At the User's request, the debit date may be changed, without affecting the amount of the sums due or the duration of the rental.

Any month commenced is due in full and no refund will be made, even in the event of termination during the month.

In the event of a change of bank account during the rental, the User must sign a new SEPA mandate by contacting AIRNEST no later than 10 (ten) days before the next payment due date. Failing this, the Company reserves the right to pass on the costs incurred by a rejected direct debit.

Payment of the Order by bank card or direct debit is fully managed by STRIPE and SLIMPAY, the Company's payment service providers, through their secure payment platforms; the Company does not intervene in the use of said services, which the User expressly acknowledges and accepts.

By accepting these General Terms and Conditions when placing the Order, the User also agrees to be bound by the general terms of use of the payment service providers, accessible at the addresses https://stripe.com/fr/legal and https://www.slimpay.com/fr/politique-de-confidentialite/

The User acknowledges and accepts that their bank details are stored by STRIPE and SLIMPAY to carry out (i) the one-off collection of the Order price, or (ii) the periodic collection of the rental price according to the chosen offer.

Notwithstanding the above, the User is informed that the Company may have access to the last 4 (four) digits and the expiry date of their bank card for the purposes of payment verification and fraud prevention.

By choosing payment by bank card, the User's payment may be subject to 3D Secure verification.

3D Secure is an authentication-based payment system designed to guarantee the User optimal security when paying online. During payment, the User's bank verifies the identity of the cardholder before validating the transaction.

6.4. Late payment and unpaid amounts

The User is informed that in the event of late payment, including due to a payment rejection for any reason whatsoever, for example, if the bank account has insufficient funds at the time of the direct debit, the Company reserves the right to immediately demand all sums due to it, without prejudice to any other action that the Company may be entitled to take against the User.

In the event of non-payment of a monthly installment, a formal notice will be sent to the User by email or by post. If this remains ineffective after a period of fifteen (15) days, the Company reserves the right to terminate the contract to the detriment of the User.

As of this termination, the User shall be required to immediately return all furniture to the Company, in accordance with the procedures provided for in Article 10, without this return rendering the current debt void. In the event of non-return within a period of fifteen (15) days, the recovery costs will be borne by the User. If, after thirty (30) days, the furniture has still not been returned, the Company may invoice the new replacement value of the non-returned furniture.

Furthermore, from the point of two (2) late payments noted during the term of the contract, even if the monthly installments have been regularized subsequently, the Company reserves the right to collect the security deposit paid by the User. This collection does not prejudice other actions that the Company might undertake in the event of further payment incidents or non-return of the furniture.

The User must keep the Company informed of any change of bank account or bank card expiry, no later than ten (10) days before the next payment due date.

For any rejected direct debit for any reason whatsoever, the Company reserves the right to pass on the costs incurred by such a rejection to the User's next monthly installment, at an estimated cost of €20.

For individual Users
In accordance with the provisions of the Consumer Code, in the event of default of payment at the due date, a late payment penalty will be automatically applied. This penalty will be calculated on the basis of a rate equal to five (5) times the legal interest rate in force on the date the sum due is payable.

For professional Users
Within the meaning of the Consumer Code (when acting in the context of their professional activity), in the event of default of payment at the due date, a penalty will be automatically due for all unpaid sums from the first day of delay until full payment is made. This penalty will be equal to five (5) times the legal interest rate in force on the due date. In addition, a fixed indemnity for recovery costs of €40 will be added, without prejudice to potential additional compensation if the costs actually incurred prove to be higher, upon presentation of supporting documents, in accordance with Article L.441-10 of the Commercial Code.

These provisions apply automatically, without it being necessary to carry out prior formal notice.

Article 7. Right of Withdrawal

In accordance with the provisions of Articles L.221-18 et seq. of the Consumer Code, the User who is a consumer or non-professional within the meaning of the Consumer Code (acting for purposes that do not fall within the scope of their commercial, industrial, craft, liberal, or agricultural activity) has a period of 14 (fourteen) clear days to exercise their right of withdrawal, without having to provide any justification for their decision. This period begins on the date of delivery of the Item(s).

If the fourteen (14) working day period expires on a Saturday, Sunday, or a public holiday, it is extended until the first following working day.

After this period, no withdrawal request will be processed by the Company.

The User who is a consumer or non-professional as defined above, who exercises their right of withdrawal, must inform the Company of their decision to withdraw by sending an unequivocal statement expressing their intention to withdraw, by email to the address hello@airnest.com or by mail to the following address: CASA BONAY, Monsieur Alban Lemaire, 6 rue Francis Martin 33000 BORDEAUX.

This statement must contain the following information:

• the User’s surname, first name(s), and address;
• the number and date of the relevant rental or purchase;
• the reference(s) of the Item(s) covered by the withdrawal.

The Company will send the User who is a consumer or non-professional an acknowledgment of receipt of said withdrawal by email at the earliest opportunity.

The Company will refund the User who is a consumer or non-professional for all sums paid in respect of the withdrawn Order no later than 14 (fourteen) clear days from the date of effective receipt of the Item(s) returned by the User.

The refund will be made by the Company using the same payment method used for placing the Order.

In the event of a late refund, the sums due are automatically increased under the conditions provided for in Articles L.242-1 et seq. of the Consumer Code.

Article 8. Shipping, delivery, and collection of the Item

Following confirmation of the Order, the Company will contact the User under the conditions referred to in Article 4.2 of these General Terms and Conditions. If the User does not respond to this contact, despite the Company's attempts, within a period of 8 (eight) days, the Order will be cancelled by the Company.

When scheduling an appointment by phone or email with the Company under the conditions specified above, the User must expressly report any access difficulties that the carrier might encounter, in particular the scenarios provided for in Article 6.2, and provide the measurements of the access passageways at their home.

Any additional costs related to the rental of freight elevators, delivery via a mobile lifting platform, or related to the scenarios provided for in Article 6.2 herein, shall be borne by the User and billed in addition to the price mentioned in the Order summary under the conditions provided for in the aforementioned article.

The User understands and accepts that in the event of additional costs, the delivery time for the Items may be extended.

In the event that the Company or its authorized carrier is prevented from delivering for a reason not attributable to the Company or its authorized carrier, in particular due to the absence of the recipient not notified at least 48 hours before the agreed date and time, or the inaccessibility of the delivery location not notified at the time of scheduling the appointment, the Company or its authorized carrier will leave a notice of attempted delivery at the recipient's address or contact the User by email, mentioning the possibility of a second delivery attempt, which will be subject to a quote that must be accepted in advance by the User. In the absence of a new date agreed upon with the User within 7 (seven) days following the initially scheduled delivery date, the delivery will be deemed to have been validly made and the contract will continue to have effect, with the User then being liable for the rent due for the rental of the Item.

The User undertakes to be present on the day of delivery agreed with the Company and to verify the conformity of the Items upon receipt. In the event of the User's absence on the day of delivery, a flat fee of €49 will be charged to the User.

Upon delivery, the User is required to sign the delivery note. This delivery note constitutes proof of receipt of the Order and the conformity of the Item.

In the event that the User refuses a delivery due to non-conformity or defects in the Items, it is advised to contact the Company's customer service department immediately at hello@airnest.com to determine the applicable procedure.

The User understands and accepts that, due to the specific nature of the Service, the Items must be delivered and assembled at the User's premises by the Company or a professional authorized by the Company. As such, any delivery and assembly costs are covered by the Company, in accordance with the terms referred to in Article 6.2 herein.

During the delivery and assembly, if applicable, of the Items, an inspection report of the rented Items will be drawn up jointly by the User and the representative of the Company or the professional authorized by the latter. In the event of a disagreement, the more diligent party may appoint a bailiff whose mission will be to carry it out at joint expense.

The transfer of risk and liability relating to the Items takes place upon receipt of the Items delivered to the User.

From this date, the User will be solely and exclusively responsible for the Items, as well as for their use and any consequences that may arise therefrom, under the conditions specified in Article 14 herein.

The Company undertakes to deliver the Items within a period of 2 (two) to 4 (four) weeks, unless otherwise requested by the User who wishes for an installation after this period.

Article 9. Term and termination

The Contract takes effect at the end of the training process detailed in article 4 of the General Terms and Conditions and is concluded for a duration determined at the time of the Order.

9.1. Termination at the User's initiative

At the end of the rental period of an Item, the User may decide to:

• Return the Item, according to the conditions provided in article 10 of these General Terms and Conditions.
• Extend the rental period of the Item.

By default, the contract will be tacitly renewed each month. The customer may terminate their subscription at any time, subject to written notification by email to hello@airnest.com, respecting a 30 (thirty) day notice period before the desired end date.

In all cases, the User must inform the Company of the chosen option no later than the day before the end of the initial rental period by sending an email to hello@airnest.com.

The Company offers the User the possibility to extend or reduce the rental period, subject to written notification by email to hello@airnest.com, before the initial term of the contract in the event of an extension, or within 30 (thirty) days before the new desired end date in the event of a reduction of the rental period.

Reducing the rental period leads to a change in pricing. In addition to the adjustment of monthly payments, an indemnity due to early termination will be charged to the User, corresponding to the difference in rent between the rental period that will be executed and the duration of the initial commitment.

In the event of total or partial non-performance by either party of any of its obligations under the Order, the Order may be terminated in whole or in part by the other party, automatically and without formality, by registered letter with acknowledgment of receipt thirty (30) calendar days after a formal notice has remained unsuccessful, without prejudice to any damages that may be requested as compensation for the harm suffered.

9.2. Termination at the Company's initiative

In the event of a breach of one of the User's contractual obligations, particularly in the event of non-payment of a single invoice, the Company will send a formal notice to the User by email. If this formal notice remains ineffective after fifteen (15) days, the Company reserves the right to terminate the contract.

Upon termination, the User is required to return all rented Items immediately within fifteen (15) days, under the conditions provided in article 10 hereof, without this rendering the outstanding debt void. In the event of non-return within a period of fifteen (15) days, the User must return the furniture at their own expense.

In the event of a refusal to return the furniture or non-return within a period of thirty (30) days following the termination of the contract, the Company reserves the right to invoice the User for the new replacement value of the non-returned furniture, without prejudice to the sums already due under the contract.

Failure to pay the sums due, as well as the non-return of the furniture, may lead to contentious or judicial proceedings. All costs related to this procedure (bailiff fees, lawyer fees, court costs, etc.) will be entirely at the User's expense.

The Company also reserves the right to mandate a debt collection agency to ensure the recovery of its receivables.

9.3. List of Indemnities and Financial Penalties

In the event of early termination of the contract, non-return, and/or non-payment, the following fees may be applied:

Termination Indemnity

The User must pay an indemnity corresponding to the monthly rate of the actual rental duration, as indicated on the Site, multiplied by the effective rental duration. This indemnity may not be less than six (6) months of total rent. The actual rental duration is calculated in full months, from the day of the furniture delivery until the day it is picked up for return by the carrier.

Non-return of furniture

In the event of a refusal to return or non-return of the furniture within a period of thirty (30) days following the termination of the contract, the Company expressly reserves the right to invoice the User for the new replacement value of the non-returned furniture. This invoicing occurs without prejudice to the sums already due under the contract

Depreciation Fees

If the returned furniture shows damage or excessive wear, refurbishment fees will be invoiced based on the actual costs of repair or replacement.

Administrative Fees

Additional fees may be applied to cover:

• Management of the non-return file
• Administrative procedures related to the recovery of sums due

The amount of these fees will be communicated to the User upon request

9.4. Death of the User

In the event of the User's death, their descendants or heirs are required to inform the Company and return the rented furniture. They must contact the Company at hello@airnest.com to organize the collection. Until the actual return, the rent and sums due under the Contract remain payable.

Article 10. Return of items

At the end of the rental period, in the event of termination of the rental agreement, or in the event of the exercise of the right of withdrawal for any Order, the User is required to return the Items. To this end, the User must contact the company at the address hello@airnest.com in order to agree on a date for the collection of the Item from the User.

Upon return, the Company or any person mandated by it shall carry out a joint inspection of the Items in the presence of the User under the same conditions as those provided for in Article 8 of these presents.

No dispute by the User relating to the findings of damage to an Item will be admissible if the User is not present at this inspection.

In the event of a delay in the return of the Items, the User is liable for any damages suffered by the Company.

In any event, any Item returned after the scheduled return date will be subject to an additional invoice payable by the User, notwithstanding, where applicable, the retention of the security deposit under the conditions specified in Article 6.1, and without prejudice to any damages that the Company or any other interested third party may claim due to this delay.

The amount of this additional invoice is calculated on a pro-rata basis for the number of days of delay, based on the rental price of the Item(s) concerned, to which a 10% surcharge is applied.

In the event of breakage, breakdown, or degradation of an Item due to imprudence, negligence, or fault on the part of the User, the repair costs incurred for the Item shall be borne by the User. If the Item is not repairable, the User will be liable to the Company for the purchase value of the Item, from which any rent already paid by the User to the Company for the rental of the Item will be deducted.

The User must, in all cases, return an Item in good working order that has undergone deterioration related to normal use. If, upon recovery of the Item by the Company, a failure is noted, the repair costs incurred by the Company will be re-invoiced to the User. Depending on the amount of these costs, they may, where applicable, be deducted in whole or in part from the security deposit paid by the User under the conditions referred to in Article 6.1 hereof.

In the event of theft, the Company must be informed immediately. It is the sole responsibility and burden of the User to file a complaint and initiate a claim file with their personal insurance company. The User must provide proof of this to the Company immediately. Monthly payments will continue to be charged throughout the duration of the procedure until the Company is fully compensated. A new Item may be sent to the User at their request once the Company has been compensated for the loss caused by the theft of the Item. If the insurance company does not cover the compensation, the User will be liable for the value of the stolen Item, from which any rent already paid by the User to the Company for the rental of the Item will be deducted.

Article 11. Liability, guarantee

The User undertakes to use the Items in accordance with their intended purpose. The Items offered on the Site comply with the regulations in force in France. In this capacity, the User declares that they have all the information necessary for the compliant and safe use of the Items.

The Company cannot be held liable for any damage, of any nature whatsoever, suffered by the User or any third party due to non-compliant use of an Item.

The Company guarantees that the Items comply with the descriptions available in the Order summary. Upon request by the User prior to the shipment of the Items, the Company undertakes to inform the User of the exact nature of the Items, in particular if they are refurbished. In the absence of a request from the User, the Company considers that the User accepts the Items as indicated in the Order without any specific details.

Upon delivery and until the return of the Items in the case of a rental, the User becomes the custodian of the rented Items and therefore assumes, with regard to third parties, the Company, and themselves, the responsibility related to the delivered Items, in accordance with the legislation in force.

Except for the legal guarantee of conformity and latent defects, the User consequently indemnifies the Company against any claim or demand, resulting both from damage caused to property and damage caused to persons, as a result of said Items.

The User undertakes to take out, at their own expense, insurance covering the risks related to the rented Items throughout the duration of the rental, in particular the risks of theft, fire, water damage, breakage, deterioration, or destruction, whether caused by the User or third parties. In the absence of insurance or in the event of insufficient coverage, the User shall alone bear all the financial consequences related to such losses, including the costs of repair or replacement of the Items.

Any deterioration of a rented Item due to non-compliant use will be invoiced to the User in accordance with the terms of Article 10 above.

Article 12. Specific conditions for the sale of Items

12.1. Scope

At the time of concluding the Contract, the User may choose to purchase Items, referred to as “Purchases”.

Only the order summary and articles 1, 2, 3, 4, 7, 8, 13, 14, 15 and 16 apply to Purchases. All other provisions of the General Terms and Conditions are inapplicable to them.

The amount of the purchases is a fixed price, expressed in euros including all taxes. The User agrees to pay the total price due for the Order as validated by them and reiterated in the order summary sent by email by the Company.

The User also agrees to collect the Item under the conditions referred to in article 8 of these terms.

The delivery times applicable to Orders for Items placed via the Site are those indicated at the time of the Order, before its validation. These times are subject to change, in particular depending on the place of delivery, the delivery method chosen, the quantity of Items ordered, and their availability. The delivery times announced at the time of the Order are indicated in business days and are subject to validation of the Order.

The Items are delivered according to the method chosen by the User when placing their Order, to the delivery address indicated by the User.

The transfer of risk and liability relating to the Items takes place upon receipt of the Items delivered to the User.

12.2. Legal warranties for Purchases and warranty against hidden defects

The User who is a consumer or non-professional within the meaning of the Consumer Code and as defined above benefits from the legal guarantee of conformity provided for in articles L.217-3 et seq. of the Consumer Code.

Both professional and non-professional Users benefit from the warranty against hidden defects provided for in articles 1641 et seq. of the Civil Code from the manufacturers of the Items.

12.2.1. Regarding the warranty against hidden defects

The Company is bound by the warranty for hidden defects in the Items that render them unfit for the use for which they were intended, or that diminish this use to such an extent that the User would not have acquired them, or would have paid a lower price for them, had they known of them. The warranty against defects may be invoked within a period of 2 (two) years from the discovery of the defect.

In this case, the User will have the choice to return the Item and receive a refund of the price, or to keep the Item and receive a partial refund of the price.

12.2.2. Regarding the legal guarantee of conformity

The Company delivers an Item that complies with the Order and the General Terms and Conditions and is free from any lack of conformity in accordance with applicable regulations, in the sense notably that the Item will be fit for the purpose usually expected of goods of the same type and that it will present the characteristics described during the Order.

The User has a period of 2 (two) years from the delivery of the Items to take action.

Any lack of conformity that appears within a period of 24 (twenty-four) months from the delivery of the Item is, unless proven otherwise, presumed to have existed at the time of delivery.

The User is exempt from providing proof of the existence of the lack of conformity of the Item during this 24 (twenty-four) month period.

In this case, the User will have the choice between repair or replacement of the Item, unless the requested compliance is impossible or entails disproportionate costs for the Company, in accordance with article L. 217-9 of the Consumer Code.

The User is fully responsible for the use they make of the ordered Items.

The User agrees to use the Items in accordance with their intended purpose. The Items offered on the Site comply with the regulations in force in France. As such, the User declares that they have all the information necessary for a compliant and secure use of the Items.

The Company cannot be held liable for any damage, of any nature whatsoever, suffered by the User or any third party due to non-compliant use of an Item.

Article 13. Personal Data

The Company is required to collect Personal Data concerning Users, particularly in the context of the creation and use of the dedicated rental space, the provision of Services through the Site, and the use of cookies.

The Company ensures the protection of the privacy and Data of its Users. It undertakes to ensure that information collected through the Site is processed in accordance with applicable laws and regulations.

To learn about the terms and conditions of the processing of their Personal Data by the Company, the User may consult the privacy policy available at https://www.airnest.com/pages/politique-de-confidentialite and/or contact the person in charge of this matter within the Company by email at hello@airnest.com or by mail at the following address: CASA BONAY, Monsieur Alban Lemaire, 6 rue Francis Martin 33000 BORDEAUX.

Article 14. Complaints. Information. Consumer Dispute Mediation

Any complaint or request for information regarding these General Terms and Conditions may be sent to the following address: hello@airnest.com. In the event of a dispute relating to the interpretation or execution of these General Terms and Conditions, the Company and the User shall seek an amicable settlement.

If the dispute relating to the interpretation or execution of these General Terms and Conditions between the Company and the User could not be resolved within the framework of a complaint previously submitted by the User, the Company makes available to Users acting as consumers a mediation mechanism for disputes concerning the Services offered by the Company or regarding these General Terms and Conditions with a view to their amicable resolution. In accordance with the provisions of the Consumer Code concerning "the consumer dispute mediation process", after having contacted us and in the absence of a satisfactory response, you have the option of using a free consumer mediation procedure with: CM2C, 49 rue de Ponthieu, 75 008 PARIS - Tel: 01 89 47 00 14 - Website: https://www.cm2c.net/declarer-un-litige.php - Email: litiges@cm2c.net

Article 15. Non-waiver - Entirety

The Company’s failure to enforce any of the obligations referred to herein against the User shall not be construed in the future as a waiver of the obligation in question.

If one or more provisions of these terms are held to be invalid or declared as such pursuant to a law, regulation, or following a final decision by a competent court, the other provisions shall remain in full force and effect.

Article 16. Governing law and jurisdiction

This contract is governed by French law.

The French courts shall have jurisdiction to rule on any disputes that may arise between a User and the Company regarding these terms, in accordance with the rules applicable to consumer law. Thus, pursuant to Article R.631-3 of the Consumer Code, the User may choose to refer the matter either to one of the courts with territorial jurisdiction under the Code of Civil Procedure, or to the court of the place where they resided at the time of the conclusion of the contract or the occurrence of the harmful event.

For disputes arising between the Company and a professional User, it is expressly agreed that the competent court shall be the one within the jurisdiction of the Company's registered office, unless otherwise provided by mandatory law.

To the attention of: CASA BONAY, Mr. Alban Lemaire, 6 rue Francis Martin 33000 BORDEAUX

I hereby notify you of my withdrawal from the contract regarding the order of the following Item(s):  

Name(s) and reference(s) of the Item:

Ordered on:

Delivered on:

Order No.: 

Name of the user who placed the order: 

Address of the user who placed the order:  

Signature of the user if this form is submitted on paper:  

Date:

Special Terms and Conditions

The company CASA BONAY, a simplified joint-stock company with a capital of €60,000, registered in the Bordeaux Trade and Companies Register under number 913 59 871, whose registered office is located at 6 rue Francis Martin 33000 Bordeaux, duly represented by Mr. Alban LEMAIRE, in his capacity as General Manager (hereinafter the "Company"), operates the website accessible at the address https://www.airnest.com/ (hereinafter the "Site").

Users of the Site have adhered to the general terms and conditions which define the terms and conditions under which the Company makes the Site available to them and offers its purchase and rental Services (hereinafter the "General Terms and Conditions").

Successive versions of the General Terms and Conditions are available at the address: https://www.airnest.com/pages/conditions-generales.

In the context of a partnership concluded with KAZOO (hereinafter the "Partnership"), the Company wishes to derogate from certain provisions of the General Terms and Conditions within the framework of these special terms and conditions in order to market its partner's products (hereinafter "STC" and "Products").

More broadly, these STC shall be applicable to any partnership concluded between the Company and third parties in order to derogate from the provisions of the General Terms and Conditions. They may therefore be adapted according to said partnerships.

KAZOO wishes to offer a rental and sales service for refurbished small household appliances (hereinafter the "Products") via the Site.

Terms starting with a capital letter in these STC have the same meaning as those defined in the General Terms and Conditions.

It is in this context that the Company offers Users KAZOO's Products for rent and for sale on the Site.

Before placing an Order on the Site, the User agrees to read the KAZOO general terms and conditions available at the following address https://heykazoo.com/img/cms/20220331-CGKAZOO.pdf (hereinafter referred to as "KAZOO T&Cs").

As of their acceptance, these STC are intended to apply concurrently with the General Terms and Conditions.

It is understood that all other provisions of the General Terms and Conditions remain applicable.

Checking the box "I have read and I accept the General Terms and Conditions and I adhere to them without reservation" constitutes full and complete acceptance of these STC, under the conditions provided for below.

1. The rental and sale of the Products is ensured by the Company in accordance with the General Terms and Conditions.

However, the User understands and accepts that KAZOO is the sole owner and holder of the rights attached to the rented Products for the entire duration of the Partnership. The Company only acts as an intermediary in order to rent and sell the Products to Users via the Site.

2. KAZOO undertakes to ensure that the Products presented by the Company are available under the conditions mentioned on the Site (rental period, Product references, condition, etc.). If KAZOO finds itself, in exceptional cases and for reasons beyond its control, unable to make the Product described in the relevant rental offer available to a User, KAZOO undertakes to make available to said User, under the same conditions, a Product of equivalent or superior category, presenting characteristics at least equivalent to those of the selected Product.

3. Users are informed that under the terms of the Partnership, the following services will be fully covered by KAZOO:

- Storage of the Products,

- Delivery of the Products to Users within a maximum period of 5 working days following the Order (purchase or rental) on the Site (unless otherwise requested by the Users concerned),

- Assistance throughout the rental period (parts and replacement in case of breakdown),

- Collection of the Products from Users at the end of the rental period and in the event of withdrawal by the Users under the conditions provided for in the General Terms and Conditions;

- Verification by KAZOO, or any person designated by it, of the condition of the Products upon the making available and collection of the Products at the end of the rental period.

Any request from Users concerning the aforementioned services must be addressed to the KAZOO customer service team available at the address bonjour@heykazoo.com or via the Chat available on the KAZOO website. The Company undertakes to provide its assistance to the User if needed.

Any other request concerning the sale and rental of the Products must be addressed to the Company's customer service team available at the address hello@airnest.com

4. The terms and conditions for renting Products on the Site are identical to those provided for in the General Terms and Conditions, which the User understands and accepts. Furthermore, the User is invited to read the user manual for the Products provided before any rental.

5. The Company will also offer the Products for sale on the Site under the same conditions as those referred to in the General Terms and Conditions.

It is however understood that in addition to the warranties referred to in the General Terms and Conditions, the warranties and warranty exclusions provided for in Article 11 of the KAZOO T&Cs are applicable to the Products. The User is invited to carefully read the KAZOO T&Cs available at the address https://heykazoo.com/img/cms/20220331-CGKAZOO.pdf before proceeding with the purchase of the Products.

Furthermore, the User is invited to read the user manual for the Products provided upon delivery before any use.

As mentioned in point 3 above, KAZOO is solely responsible for ensuring the storage and delivery of the Products sold by the Company on the Site. Any complaint in this regard must be addressed directly to the KAZOO customer service team available at the address bonjour@heykazoo.com

The User may also inform the Company of the situation so that it may make its best efforts to find a solution with KAZOO in the interest of the User.

6. These STC are applicable and in force throughout the duration of the Partnership. Upon its expiration, the User understands and accepts that the rental and sale of Products on the Site will no longer be possible.